Ishaan Jain

Business analyst

+91 98781 14562 · ishaan.jain@example.com · Jaipur

Summary

Ishaan builds product software in Jaipur. The last release cut weekly support tickets by about a third.

Experience

Business analyst

2021 – Present

Northwind, Jaipur

  • Shipped a release that cut weekly support tickets by about a third.
  • Wrote the runbook the on-call rotation still uses.

Junior business analyst

2019 – 2021

Annex Labs, Jaipur

  • Fixed the checkout bug that was failing one in twenty payments.
  • Added tests around that path before the next release.

Education

B.Com

2017

University of Rajasthan

Skills

  • Spreadsheets
  • SQL
  • Reporting

Projects

Internal tool

A small tool the team still opens every week.

Certifications

Cloud practitioner

Course

Languages

  • English
  • Hindi

Links

LinkedIn

https://www.linkedin.com

Achievements

Shipped release

A release in Jaipur that the team still uses.